Aspiring IT Professional and Photographer
Robert Borows is exploring the world of IT with the same curiosity and creativity that guide his photography. After teaching in Florida, North Carolina, and Indonesia, he is now focused on building a career in technology that challenges him to think deeply and solve real problems. When he is not learning new tech skills, Robert spends time with his Nikon Z50 capturing everyday life and the quiet beauty of nature. His photos show how he sees the world: curious, thoughtful, and always growing. Both technology and photography keep him learning, adapting, and creating work that feels meaningful. Follow his journey on LinkedIn and Instagram.
Skills
Technical Support
Experienced in providing desktop, hardware, and software support for Windows laptops, Chromebooks, iPads, SmartBoards, and printers. Skilled in troubleshooting, device setup, and resolving user issues efficiently.
Experienced in providing desktop, hardware, and software support for Windows laptops, Chromebooks, iPads, SmartBoards, and printers. Skilled in troubleshooting, device setup, and resolving user issues efficiently.
Systems & Tools
ServiceNow, Zendesk, SAP, Google Workspace, Microsoft 365, Zoom, and remote desktop applications. Comfortable managing tickets, documenting fixes, and maintaining device records.
ServiceNow, Zendesk, SAP, Google Workspace, Microsoft 365, Zoom, and remote desktop applications. Comfortable managing tickets, documenting fixes, and maintaining device records.
Networking & Configuration
Proficient in connecting and configuring devices to secure networks. Familiar with SSID and network key retrieval, driver installation, and printer setup through IP addresses.
Proficient in connecting and configuring devices to secure networks. Familiar with SSID and network key retrieval, driver installation, and printer setup through IP addresses.
Workflow & Organization
Strong attention to detail with experience handling multiple requests across sites. Skilled in logging, tracking, and prioritizing tasks to ensure smooth operations and accurate reporting.
Strong attention to detail with experience handling multiple requests across sites. Skilled in logging, tracking, and prioritizing tasks to ensure smooth operations and accurate reporting.
Communication & Collaboration
Clear communicator who works well with non-technical users. Experienced in creating simple guides, walking users through setup steps, and collaborating across teams to improve support processes.
Clear communicator who works well with non-technical users. Experienced in creating simple guides, walking users through setup steps, and collaborating across teams to improve support processes.
Certifications
VantageClear certified with an understanding of secure environments, access control, and user data protection.
VantageClear certified with an understanding of secure environments, access control, and user data protection.